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Actually, third world experience is probably way better than customer service at CVS Caremark. They don't even speak English like most people, just "Axe" me. Horrible, unprofessional and the LAST company I would ever trust with my medications. I politely asked the young woman to speak slowly due to her heavy southern accent and she just started yelling as if I were deaf! You can't make this... Read more

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I am an 82 year old retired man who is suffering from COPD and in need of medication. I have been waiting to have an explanation for my shortage of inhalation suspension 0.5 mg/2mL vials. I was suppose to get 60 vials they gave me 30 and after a nasty phone conversation with the pharmacy. They said to multiply 0.5mg x 2 ml to get the 60. Come on give me a break' Sense when do you have to... Read more

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CVS Caremark decided my doctor was wrong to prescribe a name brand drug over their cruddy India generics. They denied the prescription. Dealing WITH CVS is like having a 50 pound hemmeroid Add comment

Have had a very bad experience with silverscripts since ge dropped all their retirees from their plan.Worst customer service Have had a very bad experience with them every time i have had to call Add comment

CVS CareMark has been the worst pharmacy to deal with. First, they never reached out to me in any capacity to inform me that they will be managing all my pharmacy needs based on updates to my insurance. I had to find out after being rejected while at a CVS (no joke) that my insurance was out-of-date. After going home, and many phone calls later, discovered my insurance was now through CVS.... Read more

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First call for prescription eye drops: requested overnight mailing. Did not receive on date stated. Doctor had called in prescription for refill. Account charged, including urgent mailing fee. Did not receive med.on date stated. Second call: assured that medication would arrive two days later. Again, medication did not arrive. Overnight mailing fee waived. Third call: Told that I did not pay... Read more

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My place of employment switched prescription carriers for 2016. I had requested additional benefit cards since 2 of my dependents do not live in my household. The first time I requested the additional cards was in December of 2015 and was told I cannot request cards until 1/1/16. I requested the additional cards on 1/4/15, I followed on 1/14/16 to see if my request has been processed yet. I was... Read more

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Concern; For thee past few years I have received approval for my botox injections to treat my chronic migraine headaches. out of the blue and with no waring, they refused to cover this treatment, when when they know its is helping me . When up with that? Ive receiving this procedure for over year now and it the only thing that works to reduce the frequency and severity of my headache. why... Read more

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Neighborhood Health switched to CVS Jan. 1 as their prescription partner. I went to refill a prescription and they refused to fill it, leaving me for 3 days without my medication on a holiday weekend. I have just spent two hours on the phone with insurance and CVS and the best explanation that they have is that they "changed the formularies" and I need to get a generic. There is no generic, and I... Read more

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Spent an inordinate amount of time to get script set-up for receipt of post-transplant immunosupression must-have script. I was told CVS had issues and confirm with Caremark. Was told I would be called back w/ confirmation by 3PM before 3-day weekend, no confirmation & called again and yes they had the info and confirmed telephonically and was to be shipped to be delivered by Monday AM. No... Read more

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