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Horrible customer service. Promises to resolve an issue not resolved,no followup.under trained or I'll trained reps. 30 minute holds to speak with supervisors who have no answers and only repeat the same answers you already have. After 45 minutes on the phone and giving in to their procedure you find out a simple and easy solution was available but never offered. Inflexible uncaring, probably overworked. We will not renew with them. Avoid this... Read more

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This is the first time that I dealt with the Caremark Mail Order; I will never do it again. I received three different answers from three different representatives; thought everything was taken care of and my medicine was on the way but found out that the computer made an error. Okay, who programs the computers?????? Bottom line, I have no medicine and since they have my prescription I can't go to my local pharmacy to get medication to carry... Read more

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On 8-19-16 i went to cvs store #10332 to pick up my meds that i had called in the week before. Mind you i would just ONCE like to NOT have any problems or delays when doing this. But i have failed to see this happen. And do to my Ins my only other choice is to pay full price for my meds. I called in 6 prescriptions and then had to cancle 1 because my do told my to skip a couple months. I received 4 of them but the 4 employees behind the pharmacy... Read more

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I called cvs caemark 3 times and had tlkd them i needed my insulin shots i was going to be out. They told me twice ok o problem we will over night it. I still not here, i called to see whats up where it is. Again i told them i run out in one day. Again i was told they would pay the over night charge and we are sorry. I am out of them shots and i call them again i am tild we 2 day shopped cause of the cost to us. So much is wrong with me having... Read more

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CareMore representative named Barbara was EXTREMELY rude during the annual health assessment, spoke in whispers and continuously interrupted, terminated the call without asking if there were any questions, didn't greet, she didn't have ANY manners and kept sighing and asking her questions distractedly, she didn't pay any attention at all to what was being said. Did not end the call by saying she'd forward the call to the doctor, was INSENSITIVE... Read more

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My retirement healthcare benefits changed recently. I now have CVS Caremark for my rxs they absolutely suck. I have been taking a diabetes drug for several years now. I have tried others that do not work as well. Despite my doctor making appeals, citing my excellent A1C, past trys that didn't work, etc. They refused to let me continue using my preferred drug. My main question at this point is...... Why is a prescription company telling my doctor... Read more

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The WORST customer service I have EVER had to deal with! You need to realize that some of the people you have answering your phones should NEVER be allowed to talk to ANYONE you want to retain as customers!!!!!! Now that we are STUCK with CVS and no other choice I just hope EVERYTHING can be handled via mail order in order to AVOID EVER having CONTACT with your Customer Support... Read more

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CVS is stating that we owe two months for medicine that my husband was not taking b/c his doctor took him off of it b/c it wasn't working. CVS charged my card, that i did not give permission to do so, eight months later for 4 times the amount that i was previously paying when my husband was taking this medicine. now my husband has to take a new medication and they're with holding it from him because they say we owe past due money. in the mean... Read more

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This is not the first time I have experienced order issues with CVS Caremark. This order (2 items) took 3 days and 3 phone calls. I needed a new prescription for 2 drugs that I have been ordering for over 5 years. The reason I could not just re-order, but had to call was that I submitted a request and needed to see the doctor. Instead of informing me I needed a doctor's appointment, the 90 day service sent me the rx's for 30 days (extra... Read more

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I've been taking the same dose of Omeprazole since I got the prescription a couple of years ago. Today I got a refill, and noticed on the bottle that the dosage had been cut in half. When I called Caremark, the only thing they could say was that I should take it up with my doctor. I would have fired them over other things in the past (including my insulin, which they let lapse, and then lied about it), but my insurance company requires that I... Read more

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