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  • May 20
  • Health Insurance
  • Chicago, Illinois
  • Medication Refill
  • 19
  • REVIEW RATING 4/5

My plan switched from using Express Scripts to CVS Caremark this year. I thought I might be in for a better experience as Express Scripts was about as bad as it gets. However, so far that hasn't been the case. Recently I was on a trip and my medication got lost. No problem, I was due for a refill anyways so I figured I could just go to a participating pharmacy and fill it using my plan. Well, it... Read more

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  • May 19
  • Drug Stores and Drugs
  • Washington, District Of Columbia
  • Prescription
  • 7
  • REVIEW RATING 3/5

Three separate times I approved shipping the same prescription after having been notified that there was a high co-pay. Three time it was "in shipment". Never resolved, never received even though it was "released for processing". I call again. Nice resolution specialist is going to provide a 2 week supply from the local CVS for free while the 90 day order is expedited. Get to CVS the next... Read more

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  • May 10
  • Drug Stores and Drugs
  • Indianapolis, Indiana
  • Prescription Filling
  • 16
  • REVIEW RATING 4/5

I have been getting my prescriptions filled by CVS CAREMARK because of the big difference in price. It's much cheaper to get them filled by mail. However, I agree this is the worst company ever. I can't ever get my prescriptions on time. They claim it's because of them being schedule 2 narcotics. No it's not, it's due to their incompetence. At first I was mailing the scripts 2 weeks early to... Read more

Was this review helpful? 1 1

This is the worst costumer service I have ever experienced. My husband has been on the same medication do three years. They never fill it properly and give me nonsense of "pre authorization " which leads to a delay. Pure incompetence at its finest. If you don't have to use this company I highly recommend anywhere else. Add comment

  • May 07
  • Drug Stores and Drugs
  • Akron, Ohio
  • Perscription Drug
  • 16
  • REVIEW RATING 4/5

This is the only company through which I can get my medications because of my insurance. I am on a plan with my parents and typically they would pay for my medication and then I would give them the money to avoid having to have too much information in their system, we've had problems with them several times for various things but I'll try to stick to the review I came to give. At one point I... Read more

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  • May 02
  • Drug Stores and Drugs
  • Austin, Texas
  • Botox Treatment
  • 15
  • REVIEW RATING 4/5

This company has the worst customer service I have encountered in my 57 years of living. I have had the same nightmare of service with them for over two years. It starts when my first neurologist order botox treatment for my severe and chronic migraines. They same scenario occurs over and over, CVS Specialty Pharmacy reps claim they did not get the authorization when I call to find out what is... Read more

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  • Apr 04
  • Drug Stores and Drugs
  • Northampton, Massachusetts
  • Prescription Filling
  • 36
  • REVIEW RATING 4/5

My doctor submitted 2 prescriptions which I had been getting through caremark for years. They only filled one and when I called was told the other was 'under review' and could take up to 10 days to fill. I was not provided an answer as to why. I called my doctoe who resubmitted it. The next day, the doctor office called saying caremark was having a problem with my address.I was never contacted by... Read more

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  • Mar 28
  • Drug Stores and Drugs
  • New Orleans, Louisiana
  • Perscription Drug
  • 35
  • REVIEW RATING 4/5

Contacted CVS over phone to order drug as supply running low. Had to speak with person to order drug as it was restricted. After week and a half no delivery. Called CVS to inquire and found that order had been canceled. At no time did CVS contact me to advise this nor was a reason given. After a discussion about problem, was told to go to local CVS store and pick up. This is all well and good,... Read more

Was this review helpful? 1 1

  • Mar 16
  • Drug Stores and Drugs
  • Aurora, Colorado
  • Diabetic Medical Supplies
  • 37
  • REVIEW RATING 3/5

I am a retired Letter Carrier. I carried mail for 28 years in Southwest Florida. My National Association of Letter Carriers, Health Benefit Plan mandates the use of CVS Caremark pharmacy. I am currently in the Denver area where there is the one and only CVS Caremark CarePlus pharmacy in all of Colorado. They have provided exemplary service for all my many medications. They however do not carry... Read more

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  • Mar 10
  • Drug Stores and Drugs
  • Fullerton, California
  • Prescription Coverage
  • 30
  • REVIEW RATING 3/5

After several years of coverage, cvs caremark suddenly has a "new plan" that does not allow coverage on my prescription. Numerous forms were sent from two different doctors explaining the medical necessity, however caremark has their finance people make the decision on coverage and seemingly ignores the doctor input. I was denied coverage and charged a $400 penalty for not using a "cheaper"... Read more

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