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    • Poor customerservice3
    • Time wasting3
    • Endless repetition of info3

  • Jun 26
  • Health Insurance
  • Reno, Nevada
  • Caremark Prescription Benefits
  • 8
  • REVIEW RATING 4/5

I have Caremark through my employer retiree health insurance. I had previously filled a 30 gram tube of Premarin vaginal cream through Caremark at a local pharmacy for $25. The 30 gram tube lasted for 3 months. I was recently forced to switch to CVS by Caremark, and Caremark required my doctor to rewrite all prescriptions to include the words 90 days. When I went to CVS to pick up this same 30... Read more

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  • Jun 21
  • Drug Stores and Drugs
  • Waldorf, Maryland
  • Staff
  • 12
  • REVIEW RATING 4/5

OK so went to CVS Minute Clinic in white plains, thought I would give it a shot. Well, it was absolutely terrible. The keyosk says that there are 3 people in front of me and that the wait is 90 minutes. I signed in at 11:00 am, they have a texting feature for your appointment so I signed up for that and went to wawa for a drink to waste some time. An hour later I haven't received a text but... Read more

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Cvs is a horrible company to work for. They expect for for the manager to do everything with such a short payroll budget!! Every store need more hours!!! Add comment

I ordered 3 inhalers and they were 136.00 total. They won't take them back since my doctor took me off of them because they gave me migraines. They won't refund me my money. That sucks and it's wrong! Corina Benedetti Add comment

  • Jun 11
  • Drug Stores and Drugs
  • La Jolla, California
  • Prescription Filling
  • 22
  • REVIEW RATING 4/5

The customer service agent who took my refill order made mistakes repeatedly and got upset with me for HIS mistakes. He started giving me attitudes over the phone, kept me on hold for no apparent reason, and then abruptly hang up on me when I asked a question that he could not answer. I wrote to CVS about this unprofessional agent of theirs and suggest that they improve their employee training... Read more

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  • Jun 11
  • Drug Stores and Drugs
  • Invoice
  • 8
  • REVIEW RATING 4/5

Caremark has admitted to never sending me an invoice... not only that, if they had, they had the wrong address entered into their systems. Yet, they still proceeded with sending my past due account to collections. (the "agency" that they use does not purchase their accounts for cents on the dollar, but is still attempting to collect money for Caremark) I have spent over 2 hours on the phone with... Read more

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  • Jun 10
  • Drug Stores and Drugs
  • Houston, Texas
  • Prescription Coverage
  • 26
  • REVIEW RATING 4/5

On Tuesday 6/9/15 I arrived at CVS pharmacy and upon check-out I was told that my prescription was once again not covered by my insurance and I had to pay full price of $70.00. I asked the pharmacy what had happened and she explained that this drug needed prior-authorization and Caremark/CVS will not cover your prescription because it needed prior-authorization by your doctor. It was after the... Read more

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  • Jun 05
  • Drug Stores and Drugs
  • Plymouth, Michigan
  • Prescription Medications
  • 13
  • REVIEW RATING 4/5

The cost of using CVS Caremark for prescription drugs is higher than paying for it yourself with your own money, and they force you to purchase three months worth at a time. Because of this inordinate expense, I had to buy a 30-day supply of the meds with my own money. Right after I paid out of pocket for my meds, CVS Caremark sent me three bottles of the same meds which I didn't order from... Read more

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  • May 28
  • Drug Stores and Drugs
  • Knoxville, Tennessee
  • Prescription Coverage
  • 17
  • REVIEW RATING 4/5

it has been nine days from my last diabetic meds and my Plavix Plus several not so critical meds. I was instructed by cvs local to go thru my ins co caremark mail order. this is where the trouble began. Meds were promised delivered everyday this week, this is Thursday, zip not hear. several hours on phone each day to no prevail. Today I am told sometime next week. Tried going back to local cvs to... Read more

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  • May 20
  • Health Insurance
  • Chicago, Illinois
  • Medication Refill
  • 43
  • REVIEW RATING 4/5

My plan switched from using Express Scripts to CVS Caremark this year. I thought I might be in for a better experience as Express Scripts was about as bad as it gets. However, so far that hasn't been the case. Recently I was on a trip and my medication got lost. No problem, I was due for a refill anyways so I figured I could just go to a participating pharmacy and fill it using my plan. Well, it... Read more

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