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CVS is stating that we owe two months for medicine that my husband was not taking b/c his doctor took him off of it b/c it wasn't working. CVS charged my card, that i did not give permission to do so, eight months later for 4 times the amount that i was previously paying when my husband was taking this medicine. now my husband has to take a new medication and they're with holding it from him because they say we owe past due money. in the mean... Read more

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This is not the first time I have experienced order issues with CVS Caremark. This order (2 items) took 3 days and 3 phone calls. I needed a new prescription for 2 drugs that I have been ordering for over 5 years. The reason I could not just re-order, but had to call was that I submitted a request and needed to see the doctor. Instead of informing me I needed a doctor's appointment, the 90 day service sent me the rx's for 30 days (extra... Read more

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I've been taking the same dose of Omeprazole since I got the prescription a couple of years ago. Today I got a refill, and noticed on the bottle that the dosage had been cut in half. When I called Caremark, the only thing they could say was that I should take it up with my doctor. I would have fired them over other things in the past (including my insulin, which they let lapse, and then lied about it), but my insurance company requires that I... Read more

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How can it be possible for CVS to make so many mistakes on pharmacy shipments? Double billing, sending the wrong medication, charging for the wrong medication, not sending the medication, sending it twice, randomly deciding not to send out a prescription but sending a letter a week later telling me they decided to hold the medication til I have time to call them and beg for it. How can they be so awful? Oh, & medication sits in my black mailbox... Read more

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Tried to order a statin medication 2 times. The first time I put it on reorder automatically, but since my doctor sends in a new script every year, I have to re-sign up for this service every 9 months. I called again and tried to reorder, however, Due to the fact that I didn't confirm that I wanted it sent (meaning I said just send the script and hung up because I didn't want to talk to the "service person" anymore")they didn't send it. ... Read more

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This company is one of the most incompetent, crooked places I've ever dealt with. My work switched over to them this year. They screwed up my family's plan & overcharged us over $500. After I called & explained our policy, It's going on 2 mths, multiple phones calls, and each time we have to explain our story. I just received a voicemail stating it would take 120 days to process our refund. This is CRIMINAL. Their phones reps are apathetic,... Read more

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I don't understand how they're still open. They switched my birth control to a "similar" one. I take it for endometriosis. It turns out the medicines were completely different. I'm not supposed to take estrogen based pills but they switched me to one without letting me know. They just said that it was a cheaper alternative. Who does that? Their estrogen one made me sick, increased my pain, increased my migraines, and I was borderline anemic.... Read more

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The customer service is horrible for the most part. There are occasional bright spots where competent people answer the phone and are courteous/helpful but those moments are rare. They have no boss for you to speak to (must be nice). There is no action they can take to assist in resolving an issue. They do not accept emailed documents, only faxed documents and their fax machines always work! The problem must be yours, because they never have an... Read more

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I ordered an Epipen 2pk 0.3 MG Kit expected delivery 4/11/16 Medication was not delivered to my home c. Called 4/23/16, spoke with manager and she advised that Caremark was not responsible for lost shipments. She refused to send me another shipment without charging an additional $470. Caremark refused to provide me with a tracking number from UPS and refused to initiate a lost shipment request...not Caremark's policy. I contacted the credit... Read more

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When Target RX went out of business they transferred my RX to CVS store #357 in Austin, TX. The store took 3 days to fill it, finally told me it was ready, and I get there and the Pharmacy is closed. This was an awful experience and I complained to the Pharmacist when I was finally able to pick up my RX. In retaliation some Pharmacy Tech put a note on my profile which is slanderous and untrue. When I go to pick up my RX at another store, a nasty... Read more

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