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Med reconciliation was handled by a person who had no idea what we needed. Was given wrong info as well as wrong patient's data. The person at the pharmacy help area could not tell the difference between a medicine 3 times a day and taking 3 pills a day. She stated one med was taken 3 pills daily all at once--I asked for clarification and she did not understand what I needed. We finally came out with the pills being taken 3 times a day rather... Read more

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I went into cvs to buy some drinks and the manager thought I was apart of the car show and cussed me out tried to get my car towed and told me to blow him will no longer ever shop at cvs fire that man Add comment

CVS Caremark is the worst pharmacy I have ever dealt with. They can't even tell you the cost of a drug until it has shiped - they can't tell you when to expect delivery. They also charge you for brand name drugs because they do not handle the generic drug. I can go on an on about how they have mistreated me. They give you a reference number - but it is useless if call back in to check on the order. The attorney general and regulatory agency's... Read more

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Resolved

I have been trying for 3 weeks to get a prescription covered. When i called they told me what the alternative is. My doctor wrote the prescription for that drug. CVS Pharmacy tried to fill it and it would not go through. I then recalled again. (today was the 3rd time) Was given the name of an alternative and other information. Same thing happened the pharmacy could not fill it even though the person at CVS/Caremark was able to put it through... Read more

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Beware of cvs aka caremark...i was laid off in jan 2016.i applied for a drug program for meds.the med company called cvs to verify that i do not have insurance.when this happened.they told them i did have insurance.cvs refused to help me get this right.the cust serv.needs training badly.were not interested in me at all by the uhh on the phone.and she stil had truble with the call..i just had to say lord help me lord.. Read more

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I have used mail order before so I'm not new to the process. I am appalled at their inability to get one medication filled! I had to call them no less than 11 times to get it done. They held it up for timing that would have resulted in a medication gap for my son because they quoted 2 business days processing and 10-14 business days shipping which is up to 3 calendar weeks and wouldn't let me order until I had only 5 days meds left. I tried... Read more

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They keep sending me medication without my authorization saying they have no choice if the doctor calls in a prescription. I used to work with Primemail and I was the only person that authorized the medication being sent out. I have not asked for them to refill continuously but they keep processing medication and sending it to me and billing my account. I've asked them to note my file twice and have now removed my payment cards so they can't... Read more

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Being a kidney transplant after waiting 3+ years for one, then having to follow a strict medication regiment. CVS Caremark mail order would NOT process my much needed anti rejection medications over a 72 day old balance of 4 dollars and change!! Which fell within the current flexible account year. Further more I called their phone customer service and was told after a Supervisor approval they processed the 4 dollar and change balance onto my... Read more

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Proposed e-mail notice to change password never arrived. I had used the password I have had for a while now but it was not successful. I waited at least an hour for the arrival of the "sent" e-mail. It never came through. I was hoping to retrieve the annual statement of my prescription history for 2015. Since I am not able to log in to the site, I wonder if there is any other way to ensure that I can obtain this history for my tax filing for... Read more

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I can't believe the run around i am going through!! Since January and it is March 29th right now..My doctor sent in authorizations 4 times and they claim the never received it.. No body knows what they are talking about and I keep getting pushed around to other departments. I am beyond livid right now. Never in my life have I ever been treated like this. Add comment

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