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  • Delivery system2 votes
  • Are incompetent2 votes
  • Incompetent1 votes
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  • Apr 04
  • Drug Stores and Drugs
  • Northampton, Massachusetts
  • Prescription Filling
  • 7
  • REVIEW RATING 4/5

My doctor submitted 2 prescriptions which I had been getting through caremark for years. They only filled one and when I called was told the other was 'under review' and could take up to 10 days to fill. I was not provided an answer as to why. I called my doctoe who resubmitted it. The next day, the doctor office called saying caremark was having a problem with my address.I was never contacted by... Read more

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  • Mar 28
  • Drug Stores and Drugs
  • New Orleans, Louisiana
  • Perscription Drug
  • 19
  • REVIEW RATING 4/5

Contacted CVS over phone to order drug as supply running low. Had to speak with person to order drug as it was restricted. After week and a half no delivery. Called CVS to inquire and found that order had been canceled. At no time did CVS contact me to advise this nor was a reason given. After a discussion about problem, was told to go to local CVS store and pick up. This is all well and good,... Read more

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  • Mar 16
  • Drug Stores and Drugs
  • Aurora, Colorado
  • Diabetic Medical Supplies
  • 25
  • REVIEW RATING 3/5

I am a retired Letter Carrier. I carried mail for 28 years in Southwest Florida. My National Association of Letter Carriers, Health Benefit Plan mandates the use of CVS Caremark pharmacy. I am currently in the Denver area where there is the one and only CVS Caremark CarePlus pharmacy in all of Colorado. They have provided exemplary service for all my many medications. They however do not carry... Read more

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  • Mar 10
  • Drug Stores and Drugs
  • Fullerton, California
  • Prescription Coverage
  • 17
  • REVIEW RATING 3/5

After several years of coverage, cvs caremark suddenly has a "new plan" that does not allow coverage on my prescription. Numerous forms were sent from two different doctors explaining the medical necessity, however caremark has their finance people make the decision on coverage and seemingly ignores the doctor input. I was denied coverage and charged a $400 penalty for not using a "cheaper"... Read more

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This is not abt service...it's abt promo pens that look like medical syringe to dispense meds to children...think they are inappropriate and potentially dangerous to young children. Add comment

  • Feb 16
  • Drug Stores and Drugs
  • South Bend, Indiana
  • Mail Order Medications
  • 1
  • 1
  • 65
  • REVIEW RATING 4/5

CVS Caremark mail order service is incompetent, ineffectual, and unable to function. My husband's doctor submitted his prescriptions over a month ago. We have spoken to numerous customer service representatives who can not explain why the medications have not shipped. One told us that we had not authorized the co-pay which we had done twice. Another time they told us that our credit card was... Read more

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  • Jan 23
  • Drug Stores and Drugs
  • Lady Lake, Florida
  • Insurance Coverage
  • 41
  • REVIEW RATING 4/5

They refuse to confirm that I have coverage paid for by my employer. Countless hours spent on the phone with my employer and Caremrk ppl who don't know how the company works or care to find out. How they survive is beyond belief. Every call resulted in no action or stonewalling. I feel sorry for ppl who can't afford to pay full price out of pocket, as I had to do to get my Rxs. I will be... Read more

Was this review helpful? 4 0

  • Jan 20
  • Drug Stores and Drugs
  • Fairfield, Connecticut
  • Automatic Shipment
  • 1
  • 1
  • 56
  • REVIEW RATING 4/5

Set up automatic shipments and co-pay CC info 6 months ago. Every month they get something wrong - and every rep has some non-sensical reason why it could have happened. I called to give them new CC info as the old one was expiring, just received an invoice for the co-pay's because "CC was denied" they never entered the new info. The best is every month when I speak to one of the reps at one... Read more

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  • Jan 14
  • Drug Stores and Drugs
  • Phoenix, Arizona
  • Prescription Medications
  • 1
  • 1
  • 56
  • REVIEW RATING 4/5

I am on Medicare and take a number of long-term medications. In December, my Part D plan switched rx providers from Exactus, which I thought was horrible, to CVS Caremark. Now I long to have Exactus back! First they were supposed to switch over my prescriptions. Fail. Second, they have have canceled 2 separate meds for unknown reasons (I have taken both for years.) Fail. When I tried to get... Read more

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  • Jan 07
  • Drug Stores and Drugs
  • Richmond, Virginia
  • Prescription Refill
  • 55
  • REVIEW RATING 3/5

On December 28, 2014 I ordered a prescription refill from CVS Caremark mail order pharmacy and received an email from them confirming the order. I was covered by Medicare Part D prescription insurance until 12/31/14. When I did not receive the medicine by 1/7/15, 11 days later, I called to inquire about its status and I was told that they do not have any information about this medicine and... Read more

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