CVS Caremark Complaints and Reviews

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CVS Caremark
Main address: Customer Care Correspondence 75083 Richardson TX
(800) 552-8159, (877) 460-7766, ,
  • 43 complaints
  • $10.5K claimed losses
  • $245 average
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  • 2 days ago
  • Drug Stores and Drugs
  • Prescreption
  • 4

CVS Caremark mail order pharmacy is not a pharmacy you want to use if you value your life and want to keep your sanity! I have dealt with them for several years and the service keeps getting worse on a daily bases. A few years ago my doctor changed one of my prescriptions and CVS specialty called me to renew the old prescription and I told them I didn’t need it and why. Five minutes later, they... Read more

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  • Feb 17
  • Drug Stores and Drugs
  • Company Practices
  • 19

This is actually my second horrible experience with this company. I filled a Rx through my insurance, which processed fine. I then submitted it through mail to Caremark for secondary coverage. They require pre-authorization that I have never had to have before. Now they will not process it because it has been more than a month since it was filled. I only found out about the pre-auth last week. I... Read more

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  • Oct 23, 2013
  • Drug Stores and Drugs
  • Prescription
  • 1
  • 37

My 91 year old mother was prescribed Albuterol solution to use in a Nebulizer. She has Aetna-Medicare Advantage /Caremark-Silverscript. All of her other medications are mail ordered through Caremark. I watched the doctor send in the request on September 23. It is now October 23, and she still does not have her medication. I have logged in hours on the phone, spoken to numerous "agents" and have... Read more

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  • Oct 17, 2013
  • Drug Stores and Drugs
  • Prescription Delivery
  • 1
  • 98

I ordered 1 prescription from Caremark 1 month ago and they have yet to deliver it. I have made NUMEROUS phone calls to their "customer service." This company is extremely inept, I don't even think they use computers altho they claim to. Since ordering, I have had to had my doctor twice call in "bridge" prescriptions to tide me over. In fact, Caremark has a "bridge department" dedicated solely to... Read more

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  • Sep 30, 2013
  • Drug Stores and Drugs
  • Prescription
  • 2
  • 122

This is the third time I have had to call CVS Caremark regarding a delay in shipping my Rx. The times before, they were able to expedite. On 9/26 my Rx was in process and I called and told them, I would be out of my medicine on 9/30 so I need them to ship asap. I asked them why every 90 days my Rx is late. After a call on 9/26, 9/27, and 9/28, they still have not shipped my Rx. They promised to... Read more

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  • Sep 05, 2013
  • Drug Stores and Drugs
  • Credit Card Charges
  • 31

CVS Caremark received my mail order prescription and sat on it for 5 days before I finally emailed to check on the disposition. Lo and behold, after being transferred 4 times and being on the phone for a total of 40 mins., I found out that they simply needed my ok to charge the credit card I gave them on the mail in order form. We are at day 7 and after talking with a very defensive customer... Read more

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  • Aug 19, 2013
  • Drug Stores and Drugs
  • Rx Drug
  • 1
  • 43

I have never seen such disregard for patients and lack of professionalism. I have spent countless hours on the phone (after my physician has spoken to them) to get them to respond as to why they abruptly cancel my RX or send the wrong meds or send an incomplete # of pills. As a health care provider I am astonished at how ignorant they are and, at times, rude. They need to take lessons from... Read more

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  • Aug 19, 2013
  • Professional Services
  • Lack Of Customer Service
  • 4
  • 35

I have had numerous issues with the lack of costomer service provided by caremart. My most recent: I discontinued my automatic refill for my rx over three months ago. Despite doing so, cvs continued to send me a four month supply. I sent one package back to the Illinois address. (at my own expense). Then, 3-4 months later I get another 4 months supply! Today, I called CVS CAREMART customer... Read more

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  • Aug 12, 2013
  • Drug Stores and Drugs
  • West Palm Beach, Florida
  • Prescription Ordering
  • 1
  • 39

My wife has been on Fentanyl patches for several years now. I understand that this level of meds requires all sorts of safety protocols but today they simply denied it even WITH authorization from our doctor and, worse still, WITHOUT telling us why even AFTER speaking to a "supervisor". Now when my wife, who suffers from chronic pain to begin with goes into withdrawls and has to be hospitalized... Read more

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  • Aug 10, 2013
  • Drug Stores and Drugs
  • Insulin
  • 22

Three times my insulin has been delivered when I was out of town. The medication was ruined. Every time they tell me that it has been noted in my file not to send without my request, but it continues to happen. Also, my doctor's office have to send requests multiple times because they get lost. The office has shown me the electronic verification of the requests. Caremark continually tells... Read more

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