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I have waited for an entire month to get them to acknowledge the prior authorization for Lupron that my insurance company sent me mail about, and even called the CVS reps to TELL THEM. Despite this, I call back every few days after they tell me I will receive a call in...
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1.5
#1113354
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Just got off the phone with Cynthia. She found a way to get me non-childproof caps . Aas a stroke survivor with right-sided weakness I find myself having difficulty with the childproof screw on caps. Just thought you would like to know , Cynthia went above and beyond...
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Anonymous
Miss B

No she did not..I deal with Cynthia all the time and she is a moron..like most of the representatives there...she was doing her job..nothing more...nothing less...she is a rec...

#1111375
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Caremark customer service personal are just straight liars. I am having to get a prior auth on a diabetic medication every 90 days. It is a approved for 12 months but every 90 days they won't fill it and claim my doctor needs to do another auth. I am a nurse case...
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1.0
#1094471
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Cvs Caremark - Auto checkout is horrible...HORRIBBLE

Cvs Caremark
#1104913
auto checkout is horrible...hate it...will shop at Walgreens horrible {{REDACTED}}
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Cvs Caremark - Chronically short medication

Cvs Caremark
#1081368
1.0
Details
They never send my meds until I am out. What I used to get 90 days at a time is no 30 days. I have a transplant and they actually told me to cut back on my medication so I wouldn't run out if they failed to shop it in time. Now they double shipped the wrong dose and left me without the correct dosage. Cvs, cvs Caremark, and cvs specialty should all be in jail
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Insurance Plans Acceptance
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Product or Service Quality
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Value for money
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Cvs Caremark - Lady on the cellphone while she takes care of customers
1/1

Cvs Caremark - Lady on the cellphone while she takes care of customers

Cvs Caremark
#1061041
i was picking up my medicine at 2601 columbia pike aington va and this girl was all the time eith her cellphone texting
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Cvs Caremark - CVS is dangerously inept and uncaring

Cvs Caremark
#1050560
1.0
Details
Numerous trips for prescriptions and both caremark and my local cvs appear to make such a simple process so difficult and expensive people give up out of frustration. I fear for elderly patients safety!
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Insurance Plans Acceptance
Prescription Services
Price Affordability
Product or Service Quality
Staff
Turnaround Time
Value for money
Website
HAD TO HAVE MY PA REWRITTEN AGAIN . Every year have have my doctor get my normal prescription readmitted same script every year. Travel alot decided to use mailorder. First agent 6month script have written and dispensed monthy. Second agent can get a 2 month script...
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#1078513
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Worst customer service in the industry. Previously my company used Express Scripts and it was wonderful. But as of January 1 - they switched to Caremark. The reps are poorly trained and or have a bad attitude. No matter whether you message them or call regarding held,...
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#1066293
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CVS Caremark has messed up every time I try to refill a prescription. They say the doctor only wrote a 30 day prescription and I call my doctor who says they wrote a 90 day and even faxed it to them again. So in the meantime they go ahead and send the 30 day suppy at...
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#1063973
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Cvs Caremark has delayed my sister chemotherapy tablets not once but three times an now is doing it again today after the dr is ordering the prescription! The physician ordered her new chemo pill last Thursday but cvs called today saying they can't fill it until the...
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1.0
#1060622
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I called CVS Caremark pharmacy to check on my prescriptions and to see why my check hadn't been cashed. Well, I ended up making 3 different phone calls, with 3 different answers. The first was they could not locate my prescriptions, that the doctor office had not...
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#1048517
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Received auto call about my wifeS meds asking if she wanted refill.I punched the "yes" button. Was advised it would be ready Saturday.Shortly after that I received a call asking if I wanted my dullera refilled,.I called to verify and was told it would be ready...
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Anonymous
James Kingston

They are at least more pleasant.

2.2
Bushnell, Florida
I didn't like
  • Rude pharmacy staff
  • Attituce
  • Order processing
#1038707
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Completely hostile business practices by CVS Caremark. They tried this prescription scam on me. I originally had a 90 prescription at my local pharmacy and they said I had to have 30 to get insurance to cover it. So I went back to my doctor at MY cost to move it to 30...
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1.0
I didn't like
  • Hostile business practices to force use of cvs pharmacies
#1030845
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