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1.5 Based on 90 reviews
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    • All things caremark 1
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I spoke to a call representative named Eliot from Las Vegas in regards to an issue I was having with a prescription transaction. Nevertheless, this man was by far the best call representative I've ever spoken to. Very friendly and humorous! He also answered all of my questions and concerns. This man deserves a 5 star review! All call representatives should be like him. He greeted me and introduced him self, asked how my day was going. Again,... Read more

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Employees spread to thin they are stressed from being pulled in different direction. 1 cashier was checkout people,helping photo customer,phone was ringing off hook and customers asking question with no other employee or manager any place to assist.

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I am very ill and each time I receive a robo call, it *** me off. I return the call only to get pissed off more because I have to answer the same questions over, over and over again. The last 2 phone calls I have stated that nothing has changes, I haven't moved, changed insurances, and my phone number is the same. I state I am very ill and I don't like my time being used up on these phone calls. I hate hearing the scripted reading in regards... Read more

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Worst prescription insurance ever! If I could give them a negative star I would! My company just switched us to this plan on September 1st. Thankfully I got my medication filled from Express Scripts right before that plan ended or I would have been out of medication a while ago. They filled my Copaxone late September, then when I tried to get it refilled they denied it. My doctor changed the dosage from 20 mg to 40 mg since that is what... Read more

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I mailed an Rx for a controlled substance with tracking. The post office said it got there, CVS Caremark said it didn't. It isn't an emergency and is just a PRN medication, so it will not impact me that bad. I am just annoyed that the insurance company forces you to use them and if they lose your Rx there is zero recourse for the consumer. I would rather pay out of pocket then use them again!

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I'm so tired of fighting the establishment. I already lost 3 prescriptions for coverage and now they won't cover another one. I've spent HOURS/DAYS of my life trying to get cooperation with CVS Caremark & don't know where to go next. Who the heck hired these morons anyway? They won't cover your old drug even if you can't take what the drug substitute they get by the truckload. No exceptions, just the runaround. If there was a rating lower... Read more

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I have had surgery on my knee 3 time in 30 years and through many trials and tribulations I have finally found something that relieves the pain. It is a topical patch (Lidocaine) you leave on 12 hours and off 12 hours. Caremark won't approve it, I am sure because of the price, there's no generic. They will approve an addictive oral drug, because rehab to get me off the drug would fall under my medical insurance provider, United Health Care. I... Read more

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For 5 years have been taking Diovan HCT after a stroke and different attempts with medications. This month they decided I will start taking the generic. An immediate response from my primary was faxed and calls were made. They declined. When I asked who declined they gave me the name Juan no last name because they weren't allowed who knows if Juan exists. A second appealed was declined staging a physician reviewed the case. But guess what?? No... Read more

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I take one simple, common medication. CVS sent my the wrong dose of my medication and made me ill. CVS never sends refills as promised. CVS is rude on the phone and also believes they are not accountable, but they are. I called my employer and reported them. They lied to my employer and got caught. I told my employer I do not want to pay premium to them as they do not provide even basic levels of service. I asked my employer to drop them next... Read more

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Original meds shipped and billed 9/27/2016. Drugs picked up at post office on 10/3/2016. Drugs are in envelope but not in pill bottle. They are loose in envelope. We call and report them damaged. They send out envelope for us to return damaged pills. Can't ship replacement pills till damaged ones can be tracked in mail system. I call repeatedly and they call me and resolve nothing. Now they say they can not ship without new script. ... Read more

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