CVS Caremark - Adderall prescription nightmare 4 agents all with different answers for mail order
HAD TO HAVE MY PA REWRITTEN AGAIN . Every year have have my doctor get my normal prescription readmitted same script every year.
Travel alot decided to use mailorder. First agent 6month script have written and dispensed monthy. Second agent can get a 2 month script written and filled at cvs. Brought to cvs only fill a month but can pick up second month will be on file.
Cvs same store would not refill the second month. Third time agent told doctor office can get 2 months mail order . Went to refill said needed a new PA . NEEDED SAID OLD PA WAS FOR 180 and could not be filled again till 3 weeks later.
Or get the new PA TO UP ORDER TO 240 pills and then they would send 120 pills for two months. My PA IS 60 pills per month. MA WILL NOT ALLOW 180 pills a month . The PA IS NOT THE ONE THAT WAS ACCEPTED BY CAREMARK BY MY DOCTOR.
SO NOW I HAVE TO CALL AND HAVE THE REWRITE THE PA AGAIN.
THEY WILL MAKE AN EXCEPTION AND SEND ME A MONTHS SCRIPT NOW. THEY DONT KNOW THE RULES FOR EACH STATE AND NEED TO BE TRAINED
Reason of review: Order processing issue.
Preferred solution: Fix the issue with the PA THAT IS ON RECORD IS INCORRECT NOT UPDATED BY THEM.
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Comments
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Awful, worse than dealing with Comcast. Getting my adderal refilled is successful less than 10% of the time usually requiring multiple phone calls.
same with my other prescriptions but Adderal is almost impossible... My insurance makes me use this svc though unfortunately.