Contact CVS Caremark Customer Service
CVS Caremark Phone Numbers and Emails
Toll-Free Number:
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(800) 552-8159
Customer Service:
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(816) 347-3300CVS Caremark Call Center
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(401) 765-1500CVS Health
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(800) 841-5550
CVS Caremark Emails:
Contact Information
CVS Caremark Website:
CVS Caremark Help Center:
Corporate Office Address:
Other Info (opening hours):
Mailing Address:
DMCA Agent, Legal Department
CVS Caremark, One CVS Drive
Woonsocket, R.I. 02895 Mail Code 1160
Fax: +1(401) 765-7887
Customer Advocate Team:
7034 Alamo Downs Parkway
San Antonio, Texas 782238
CVS Caremark Research Team:
P.O. Box 832407
Richardson, TX 75083
CVS Caremark Customer Service Reviews
I left CVS because of the 2 day turnaround to fill a prescription or an hour wait time. Horrible customer service and the staff ignores phone calls so you can never get an answer or know if a prescription is ready without a trip to the location and waiting in line.
So I found a great pharmacy at my local grocery store without more then 1 person wait and they always answer calls. I even received a Christmas card signed by all the staff. But one month at a time, I would receive a letter from CareMark saying that a prescription would need to return to CVS and be filled by mail order to continue at the current savings or they would raise my cost or stop coverage altogether. Each month I would receive a new letter on another prescription they would stop covering if I did not return to CVS.
When I tried to call CareMark and see if they would allow an exception, I would only get an at-home worker who would note my concern but I would never get a reply or a lower price. To date, I get better pricing with GoodRX on 6 of my 8 prescriptions.
About 50% of my take home income is now used to pay medical and prescriptions and that's with insurance. This should be illegal.
Went to this company this month. Service is horrible.
Everything is being labeled "Prior Authorization" which never happened with my first drug company. Had pharmacist call them; was on hold for over an hour with no answer. I ended up paying for one out of pocket because I had to have it prior to surgery. The second was only approved for a seven-day supply.
Problem is, I only take it once every two weeks. I called customer service this morning to get straight; was placed on hold for over 20 minutes and then disconnected.
Several subsequent calls were also disconnected. Wish I could rate them a Zero.
Called to stop meds delivery after a family member passed ( long After they were notified of the passing..) yet they kept coming along with bills. Customer services was LESS than friendly or sympathetic much prefer a company with a nice friendly helpful staff. Thumbs down.
This is absolutely the worst prescription insurance plan I have ever had. My company used to have a great plan until they were bought by a bigger company who forced us to CVS Caremark.
The customer service is terrible. They don't do 90 day prescriptions.
I have better results paying out of pocket using GoodRX. I get what I need at a better price.
How Good is CVS Caremark's Customer Service?
Summary of CVS Caremark Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call CVS Caremark?
Request for Information Question:
- “I don't have the confirmation number”
- “Questions!!”
- “Checking on script”
Payments and Charges Question:
- “Pay bill”
- “Billing”
- “Wrong total owed on bill. Already paid this”
Product/ Service Question:
- “New insurance refills too”
- “Told i have your insurance plan”
- “Prescription with new insurance”
Activation/ Cancellation Question:
- “Cancel order”
- “Need to cancel a prescription”
- “Prescription cancelling”
Shipping and Delivery Question:
- “Tracking number of a packagr”
- “Not received prescription”
- “Received notice for prescription I don't want is being delivered”
Cards Question:
- “Trying to register and get a card it's not allowing me to register”
- “This was sent in error. I only needed the phone number while I was driving and I couldn't find that on my card. Please do not mark CVS Caremark as being a pissed customer on my accord.”
- “Card replacement”
Return/ Replace Question:
- “Returning call”
- “Change address”
- “Returned package”
Account Question:
- “Did not sign up and need to be taken off”
- “App login problems”
- “Account”
Staff Question:
- “Services”
- “I have a new prescription drug service so do not contact Dr for refills”
- “Customer service”
Refund Question:
- “Refund”
- “To get a refund on a mistake in placing my prescription”
- “I had re a refund check in the”
Website/ Application Question:
- “Website not working”
- “Problem with prescription not remedied with website”
- “Website unavailable”
Employment Question:
- “Employment”
Other Question:
- “Ozempic availability”
- “Prescription prices”
- “Because I need to”
About
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CVS Caremark is an online healthcare resource, featuring a number of specific medical prescription related services. Registered users of CVS Caremark website are offered with a number of beneficial propositions. The online management of prescriptions through CVS Caremark is intended to time and money funds economy. One of these is CVS Caremarks Client Care Access service, which is designed for the purpose of client application processing and informing. Client applications by CVS Caremark are personalized with regard to user experience enhancement. One of the complimentary services by the resource is online consultation by CVS Caremark pharmacist, which is also available exceptionally for registered users.
CVS Caremark is ranked 134 out of 682 in Pharmacy category
USA
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