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Contact CVS Caremark Customer Service

How to Reach a Person at CVS Caremark

Verified Contact Information

Toll-Free Number:

  • 1-800-552-8159
Call customer service
Send Message

Customer Service:

  • 1-816-347-3300
    CVS Caremark Call Center
  • 1-401-765-1500
    CVS Health
  • 1-800-378-5697
    New Mail Rx Number
  • 1-800-841-5550

Investors/ Franchising:

  • 1-800-201-0938

CVS Caremark Emails:

Accessibility
Customer Service
Legal
DMCA Inquiries
Media
Marketing Inquiries, Opt-out of Marketing Emails
investorinfo@cvshealth.com
privacy.officer@cvscaremark.com
Privacy Inquiries
privacy.officer@cvshealth.com
Privacy Inquiries

CVS Caremark Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular CVS Caremark Phone Number
1 (800) 552-8159
Average Hold Time
00:02:55
Average Calls duration
5 minutes
Most Popular CVS Caremark Email Address
privacy.officer@cvscaremark.com
CVS Caremark Live Agent Availability
25% of callers successfully reach a real person
Issue Resolution Rate
Low (27% reported full resolution)
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
View full overview ›

How to Contact CVS Caremark?

Most Popular Number:

(800) 552-8159
Total calls: 1 416 Issues resolved: 133 Last call: May 12, 2026

You can access the CVS Caremark customer service through multiple phone numbers associated with the company. First, there is a CVS Caremark phone number on the back of your ID card, on which you can call and receive the assistance you require. If you do not have an ID card, call Caremark at 1-800-552-8159, with TTY services available at 711. Customers can use this phone number to contact the CVS pharmacist during the regular CVS Caremark customer service hours. Furthermore, the CVS Caremark call center can be reached by dialing the CSA Caremark phone number, 1-816-347-3300. Other than that, call CVS Caremark at 1-401-765-1500, designated to connect customers with the CVS Health representative.

You also have the option to reach out to CVS Caremark customer service through email as well. The CVS email address is customerservice@caremark.com, designated explicitly for customer support. Customers may send their general questions and comments to the CVS Caremark contact email address. A CVS Caremark customer service representative will respond to your inquiry within two business days. Alternatively, send a direct correspondence to the CVS Caremark address. The Caremark address is CVS Caremark, PO Box 6590, Lee’s Summit, MO 64064-6590. CVS Caremark customer care team will review your mail and get back to you as soon as possible.

CVS Caremark customer service hours vary from one service to the other. So, if your query or doubt is specific, it’s best to keep track of CVS Caremark hours and get instant assistance. For instance, for general customer service problems and information, the hours start at 8:30 AM and end at 7:00 PM ET, Monday through Friday. The operational hours are between 10:00 AM and 6:30 PM ET on Saturday and Sunday. This service is unavailable on significant holidays. If you are looking to seek help with ExtraCare, the CVS Caremark hours range between 9:00 AM and 9:00 PM ET on weekdays. However, on weekends, these hours start at 10:00 AM and end at 6:30 PM ET. Next, for assistance regarding CVS.com and Mobile, CVS Caremark customer service hours begin at 8:30 AM and end at 7:00 ET. On Saturday and Sunday, the business hours for this service operate from 10:00 AM and end at 6:30 PM ET.

PissedConsumer Club

Contact Information

CVS Caremark Website:

CVS Caremark Help Center:

Corporate Office Address:

Caremark LLC
P.O. Box 6590
Lees Summit, Missouri 64064-6590
United States

Other Info (opening hours):

Mailing Address:

DMCA Agent, Legal Department

CVS Caremark, One CVS Drive

Woonsocket, R.I. 02895 Mail Code 1160

Fax: +1(401) 765-7887


Customer Advocate Team:

7034 Alamo Downs Parkway

San Antonio, Texas 782238


CVS Caremark Research Team:

P.O. Box 832407

Richardson, TX 75083

More contact details

Summary of CVS Caremark Customer Service Calls

1.7K TOTAL
CALLS
04:56 AVG CALL
DURATION
27% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call CVS Caremark?

Request for Information Question:

  • “Check on prescription”
  • “Medicine was not covered and need to know why”
  • “To update my insurance information to get my prescription”

Payments and Charges Question:

  • “A bill”
  • “New credit card number needed”
  • “Payment”

Product/ Service Question:

  • “Defective medication”
  • “Defective medicine”
  • “Order a RX”

Return/ Replace Question:

  • “Change mailing address”
  • “Change my address”
  • “Change my mailing address”

Shipping and Delivery Question:

  • “Found missed delivered meds”
  • “A prescription has not arrived after a week”
  • “To see what meds were shipped”

Account Question:

  • “Combining all of my account”
  • “Need member ID card”
  • “Pay balance”

Activation/ Cancellation Question:

  • “Cancel Trintellix”
  • “Cancel order”
  • “Need to cancel a prescription”

Cards Question:

  • “Gift card sale”
  • “New visa card”
  • “Need card information”

Staff Question:

  • “Report a fax from CVS clinical services”
  • “Services”
  • “I have a new prescription drug service so do not contact Dr for refills”

Refund Question:

  • “Refund”
  • “To get a refund on a mistake in placing my prescription”
  • “I had re a refund check in the”

Website/ Application Question:

  • “Can't get on website”
  • “Website not working”
  • “Problem with prescription not remedied with website”

Employment Question:

  • “Employment”

Other Question:

  • “Prolia”
  • “Authorization for oxycodone”
  • “Terminating cvs-caremark”

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