I am writing this to express my EXTREME dislike for CVS Caremark of which my employer has signed up for their employees. I get a medication that has 3 components to it. ONE of the component is being denied as not a covered benefit...therefore, the whole drug is not covered. This information comes from the pharmacy i use to make the drug...Akina Pharmacy in VA. SO, i contact my doctor's office and they say "well, contact CVS and ask them 2 things. 1. What drug is being denied. 2. what drug can be used in it's place." CVS's response is:
1. to transfer me....on 4 different occassions to different dept's. Once i was transffered to an entirely DIFFERENT COMPANY!!!!
2. To be placed on hold MULTIPLE TIMES and for long periods of times.
3. to be told that "the pharmacy will have to appeal the denal" (((WHY!!!!!! Just let me know what drug is....IS....IS...covered!!!)))
that's all i need to know so that i can call the dr's office, have them change the script that includes the covered drug, then have the pharmacy fill it...I"M HAPPY....DONE!!
NO, CVS can't or will not tell me a damn thing. If you're denying it.....then you have a idea what is the replacement to the denial. I work for a healthcare org. and i work with doctor's, nurses and PBM (pharmacy) providers EVERY DAMN DAY....so i know it's done. BUT CVS is lacking in both Knowledge and Customer satisfaction.
NOT HAPPY AT ALL
Product or Service Mentioned: Cvs Caremark Prescription Refill.
Reason of review: Order processing issue.
Preferred solution: to give my dr.'s office the proper information so i can get my prescription filled.