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I called my Dr. to request a 3 month supply of 2 meds on Dec 13th. Her assistant called in a 30 day supply. I called Caremark to ask what happened. I was told the Dr.'s office could call a different number to correct the order. My dr.'s office called the number....
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Company wrote 0 public responses to the review from Dec 28, 2017.
2.0
#1157520
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This is the first time that I dealt with the Caremark Mail Order; I will never do it again. I received three different answers from three different representatives; thought everything was taken care of and my medicine was on the way but found out that the computer...
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Company wrote 0 private or public responses to the review from Aug 25, 2016.
Anonymous
Anonymous

I have decided not to have any dealings lwith the mail order business.

1.0
I didn't like
  • Three different reps with three different answers
#907195
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I am new to CVS Caremark because of a new medicare advantage plan. My first prescription sent in by my doctor is already a problem. A previous advantage plan had the drug covered and the extra help applied. This company will not apply the extra help and are...
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Company wrote 0 public responses to the review from Mar 21, 2016.
I didn't like
  • Corporate insensitivty to consumer nees
  • Being lied to
  • Lack of communication
#814247
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CVS/Caremark has a monopoly on one of my medications, Cystagon. Therefore, I cannot switch. They have jerked me around every since 2014, when I moved to my current state. I have had constant problems, stress, and lost sleep over it. My medications are not sugar pills....
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Company wrote 0 private or public responses to the review from Feb 27, 2016.
1.9
I didn't like
  • Time wasting
  • Endless repetition of info
  • Incompetent staff
#798740
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late last evening a very sick dying patient wanted to leave the hospital to die at home in peace with her family. The compassionate group of nurses that work for my agency worked diligently to make her wishes come true. The attending dr sent our staff home with a...
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Company wrote 0 public responses to the review from Nov 06, 2015.
1.0
Schnecksville,Pennsylvania
#730126
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On one order, they first told me my credit card either was rejected. Same order, a week later, they said my credit card "didn't authorize" the order. Call to bank, twice--cc is fine, no need for authorization. While waiting for the "authorization", the price of the...
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Company wrote 0 public responses to the review from Sep 30, 2015.
1.0
I didn't like
  • Poor customer service
  • Being lied to
#708219
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THE CUSTOMER SERVICE SUCKS WELL CARE INSURANCE SHOULD FIND A PHARMACY COMPANY THAT CARES ABOUT CUSTOMERS. I KNOW THAT WELL CARE IS VERY FAMILIAR WITH THIS PROBLEM. CAREMARK CALLS YOU AND DO NOT LEAVE MESSAGES AND THET TELL YOU TO RETURN CALL. WHEN YOU RETURN THE CALL...
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Company wrote 0 public responses to the review from Sep 10, 2015.
1.0
I didn't like
  • Customer service
  • Time wasting
#697292
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When ordering a prescription through WalMart.com on 6/06/13, I incorrectly assumed that my CVS Caremark insurance information was on file because I deal with the local WalMart. I was charged $151.78 for a prescription that should have cost $62.64 through my CVS...
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Company wrote 0 private or public responses to the review from Jul 22, 2013.
Anonymous
RJ. Briggs

Shame on you for assuming! It pays to check your stuff.

#431809
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I have been STUCK with CVS/Caremark for about four years now. I tried their local pharmacy but after long waits (even after things were called in) I opted for the mail-order. That was a HUGE fiasco. I specified UPS-signature required as we live on a main street in town...
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Company wrote 0 private or public responses to the review from May 28, 2013.
#412725
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Contact Cvs Caremark

Mailing Address:
CVS Caremark
6590
Lee's Summit, Missouri 64064-6590
United States
Phone:
(800) 552-8159
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