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My employer has CVS Caremark for prescription coverage. They keep telling me that it is basically like I do not have a deductible, because I am responsible for 100% of the medication cost. I called to talk to a rep several times, and was told that neither one of my...
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1.0
#1285726
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I have had Cvs Caremark since January 2018. I am a diabetic and take 4 shots of insulin a day. Every month I have to call them bc there is always an issue when I get a perscription filled. My cost literally goes up every time I get it filled. I called and got a rude...
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1.0
I didn't like
  • Customer service
  • Worse than worse service
  • Horrible customer service
#1282960
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I am writing this to express my EXTREME dislike for CVS Caremark of which my employer has signed up for their employees. I get a medication that has 3 components to it. ONE of the component is being denied as not a covered benefit...therefore, the whole drug is not...
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#1279977
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I received a letter from this company. Telling me that they are changing my medication. I gave this letter to my pain clinic. Well after numerous letters and phone calls by my doctor and his nurse, they are cutting my pain meds by 3/4. I have never been seen by one of...
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1.0
#1274663
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There is no accounting system. Received phone call from CVS Specialty Pharmacy. Supposedly I owe them $100.00 I have a copy of the check and the other payment by credit card. I am so tired of these customer service Reps that have no clue what they are looking for. I...
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1.5
I didn't like
  • Stop wasting my time
#1274449
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We have been getting our prescriptions from Caremark for over a year. We've had problems and spent lots of time on the phone, etc. Today, I logged onto their website, which they are changing to digital service. At the bottom of my page, it says my coverage has expired....
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#1273849
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Cvs Caremark - Most frustrated

This entire group could care less about giving customer service.....it almost seems they delight in weak service and then making you jump through every hoop they can think of. Absolutely the weakest customer I’ve ever dealt with.
#1271560
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My husband received medicine last month and we live on a fixed income. CVS called me last week and I told them I would call next week with a payment (SS comes in on the 3rd) Well cvs took it upon themselves to charge my card 210.00. That put us in a bad way. They told...
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I didn't like
  • Three different reps with three different answers
#1270070
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Quoted a price of $499.00 for my prescription order and was charged $754.40 on my credit card. When I questioned the charge they said their employee made a mistake in quoting the price. I never approved the higher amount or was notified until I got my credit card...
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#1265818
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Contact Cvs Caremark

Mailing Address:
CVS Caremark
6590
Lee's Summit, Missouri 64064-6590
United States
Phone:
(800) 552-8159
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My doctor prescribed a new medication for me to switch over to, which Caremark flagged for a prior authorization. After 30 calls and 5+ hours on the phone, it's denied with no explanation given and I had to call yet again to even find out why. The last call was the...
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1.0
I didn't like
  • Time wasting
  • Rude and uncaring reps
  • Customer service not helpful
#1262461
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