CVS Caremark
CVS Caremark Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
CVS Caremark has a 1.6 star rating from 189 reviews, with 50% saying they would likely recommend. Reviews report high price levels, widespread dissatisfaction, and persistent customer service and mail order issues.
Key Takeaways for Future Customers
- Check CVS Caremark reviews before enrolling and compare Retail vs Mail Order pricing.
- Be prepared for long hold times and to pursue prior authorizations proactively.
- Confirm billing and address updates to avoid unexpected charges.
Negative Feedback / Risk Areas
- Frequent customer complaints about horrible customer service and mail order delays.
- Billing errors, refund delays, and unauthorized charges reported.
- Refill denials, prior authorization barriers, and inconsistent refill dates.
Positive Feedback
Some reviewers note helpful representatives and occasional quick resolutions; mail order can be cheaper than retail for some plans.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
CVS Caremark has a 1.6 star rating from 189 reviews, with 50% saying they would likely recommend. Reviews report high price levels, widespread dissatisfaction, and persistent customer service and mail order issues.
Key Takeaways for Future Customers
- Check CVS Caremark reviews before enrolling and compare Retail vs Mail Order pricing.
- Be prepared for long hold times and to pursue prior authorizations proactively.
- Confirm billing and address updates to avoid unexpected charges.
Negative Feedback / Risk Areas
- Frequent customer complaints about horrible customer service and mail order delays.
- Billing errors, refund delays, and unauthorized charges reported.
- Refill denials, prior authorization barriers, and inconsistent refill dates.
Positive Feedback
Some reviewers note helpful representatives and occasional quick resolutions; mail order can be cheaper than retail for some plans.
Media from reviews
Andover, Massachusetts
Poor support
- - There was enrollment misinformation.
- - Meds were not covered despite enrollment.
- - The Care Mark rep was on hold 35 minutes and hung up.
Misinformation regarding enrollment in a required program. Despite confirmation of enrollment from a program representative, they still refused to cover meds.
Care Mark representative was ineffective - after numerous times on hold, she hung up on me after 35 minutes. Six days out. No resolution, no communication, no ownership from them.
Definitely not patient-centered care - and complete disregard for the impact on the member! Wish I could rate zero.
- Retail environment -
- Not patients centered or customer service focused
User's recommendation: Go elsewhere if it’s an option.
Indianapolis, Indiana
Resolved: Problemfixed
CVS Caremark did nothing wrong--it wasn't their fault. I had to get a new credit card to replace the one that I had.
But it took too long to get the new card, so in the meantime the old card was put through and declined. By the next day the new card finally arrived, so I called CVS Caremark and explained that they just needed to to try again using the new card number that I gave them. They put my prescription right through, and so far there have been no problems.
None of the problem was a fault of the CVS staff. It's just one of those things that happens when a credit card has been hacked and then a new card has to replace the old one.I'd say that CVS Caremark does a great job.
It was fine. The credit card that I had been using had been declined because it was no longer valid.
I gave her the new credit card information that I am now using. I haven't seen the medication that had been declined put through yet, but I'm sure it will be very soon.
As long as it's sent by the next couple of weeks it should be fine. It was very helpful.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefill ozemipic
- - I refilled my ozemipic.
I refilled my ozemipic mhĝfddghhgcfguu8ur di y yrs do hf u f g j big r uuugfuf at jb u r ujHD to Istria k u 5xcucucicdudif8dififofisyarztxygigigig9g I jddz u goggusdifigifif u dyshclhlhofusywr9oyogockcud u oh ok djcjxbshsue u oypupogofogp
Preferred solution: Deliver product or service ordered
User's recommendation: I recommend you to my daughter' and they wouldn't allow her to get hers thru you
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Oklahoma City, Oklahoma
Happy
I hit the wrong button, I was not pissed. The person answered all my questions and was very professional
Pearland, Texas
CVS Caremark Mail Order Horrible Customer Service
- - They email a delivery date while the prescription is on hold.
- - A letter says hold, though you want it filled, and you waited 6 days.
They will send you an email telling you that they are working on your prescription, include an estimated delivery date and also send you a letter (same date as the email) telling you that the medication is on hold per your request, even though you have spoken to them and informed them that you want that prescription filled and not held. You've waited 6 days thinking your prescription is on the way only to learn that it is not.
And, if there is a problem with a particular prescription and they have to reach out to the Doctor for a new prescription, the prescription is going to be placed on HOLD AGAIN even though you've requested that it be filled.
Once you place a Hold on them automatically refilling your prescriptions, you cannot have your account annotated to fill a specific prescription once the new prescription is received from the doctor. I only deal with them because it is cheaper than the Retail price.
User's recommendation: If the cost of your prescription is the same in store (Retail) as Mail Order, don't even think about Mail Order.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBill pay
The person I talked with was very courteous & easy to talk with & she resolved the issue
Submitted a new card info and paid current invoice. The person I delt with was very courteous & resolved the problem quickly
User's recommendation: Very good company to deal with
HORSESHlT
Santa Barbara, California
Inability to correct address on line
Have tried repeatedly to correct mailing address and they still use the old one. Very poor customer service! Maybe these are the corners they cut so they Avoidcan price low to the plan sponsors?
User's recommendation: Avoid
Wilbraham, Massachusetts
Need refill asap
- - No refill received for amlodipine, a blood pressure pill.
- - CVS said to contact this service; patient is without pills for 5 days and needs a refill.
I never got a refill for my amlodipine. I think it is blood pressure pill.
I didn't know how to get the refill. I went to CVS and they told me they really didn't have anything to do with it that I had to call here. But I really need this.
I haven't had my pills in 5 days. I was wondering how I could get the prescription refilled?
Honolulu, Hawaii
Replacement card
Wanted a replacement care mark card but was told they dont make it any longer but the cashier likes it and its faster as they scan the card only. Do I need to say my telephone number.
Honolulu, Hawaii
I need a replacement card mine is not...
I need a replacement card mine is not working too good its old. I just need a replacement card now have to let cashier know my phone number.
Washington, District Of Columbia
Changes in plan NEVER communicated w/ adequate time
Carefirst/Caremark covers basically nothing for astronomical premiums each month and is in bed with CVS. Find another coverage!
User's recommendation: Find another prescription plan and don’t use a health care plan that uses Caremark
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Detroit, Michigan
Very poor service
- - Constant delays and inaccurate information from Caremark.
- - My doctor contacted Caremark several times; delays persisted.
Constant delays. Inaccurate information.
Totally inept. My doctor contacted Caremark several times on the issue in question. They kept stating that they were waiting on my doctor. Then came the email stating that they had indeed received the information from my doctor.
So now it's several days (weeks) down the road and caremark is back to "we need the information from your doctor".
Spoke to a supervisor with the same result. Please DO NOT USE THIS COMPANY!
User's recommendation: Stay clear. Way to much trouble.
Albion, Indiana
Just had to switch to OptumRX and not liking OptumRX
Caremark is way better than OptumRX. I can't even login Optum's website.
I never had this much issue with Caremark like I'm having with OptumRX. Thank you Caremark for your great service.
User's recommendation: I choose Caremark over OptumRX
HORSESHlT
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWho should decide if you need a prescription CVS or a DOCTOR?
- - Prescription due back to the doctor in 2 days, but 5 business days were stated.
- - CVS denied it and said the doctor must explain why it's needed.
I was given a prescription which I needed to take back to the doctor in 2 days. I was told it would take 5 business days.
Thats the best you can do? No good! Then cvs denys it. Called experimental.
Then cvs tells me call the drs office and have them call cvs to explain why I need it. Why do I need to do your job? You call them. That is your job or the doctors office staff.
You can get thru faster to the drs office! Quit acting like a pharmacy should determine what medication I should get!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCustomer service and carmark
- - Frustrated with going to pharmacies and the process.
- - The insurance uses Caremark and was bought to cover Zepbound.
- - Terrible all the way around.
I hate going to any location and dealing with the pharmacy. My health insurance uses Caremark, and I bought the insurance to cover Zepbound, and then they just decide they want to cover it. Terrible all the way around.
- Non
- Tons
Preferred solution: hope they get sued from Lilly and lose. They are always cheating people
Tampa, Florida
I have had nothing but helpful pleasant reps that I spoke with, answered all my questions and we're very helpful Great Job
No issues, I would 100 percent recommend, I have more money now and it's helped it alot, no waiting around for long either
HORSESHlT
About
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CVS Caremark is an online healthcare resource, featuring a number of specific medical prescription related services. Registered users of CVS Caremark website are offered with a number of beneficial propositions. The online management of prescriptions through CVS Caremark is intended to time and money funds economy. One of these is CVS Caremarks Client Care Access service, which is designed for the purpose of client application processing and informing. Client applications by CVS Caremark are personalized with regard to user experience enhancement. One of the complimentary services by the resource is online consultation by CVS Caremark pharmacist, which is also available exceptionally for registered users.
CVS Caremark is ranked 133 out of 1274 in Pharmacy category
USA
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A mail order pharmacy should not have to contact a doctor for a new prescription. Why is your prescription running out before your next appointment and/or why isn’t your doctor not providing enough refills until that time?
It is nice that Caremark contacts the doctor, but you create your own headache by not ensuring enough refills.
PS, your prescription label shows remaining refills. Why not be responsible and call the doctor yourself.